Refund policy

Limited editions

Our cards are produced in small, numbered editions. Because of this, we don't offer refunds, returns, exchanges or cancellations for change of mind. This includes pre-orders.

Your rights under Australian Consumer Law

Nothing in this policy excludes, restricts or changes your rights under the Australian Consumer Law or any other law that can't be excluded.

If an item arrives faulty, damaged, or not as described, contact us and we'll sort it out under the Australian Consumer Law. Depending on the problem, that may mean a repair, a replacement or a refund.

How to contact us about a problem

1. Get in touch at https://www.sidelineseries.com/pages/contact as soon as you can after delivery.

2. Include your order number, a short description of the problem and clear photos of the card, case and packaging.

3. Please don't send anything back until we've replied. We'll explain the next step.

Lost parcels

If tracking shows your parcel hasn't arrived, contact us and we'll work with the carrier to find it.

Sideline Series, Gold Coast QLD, Australia